Shipping policy

At Our Family Store, we’re committed to getting your order to you as quickly and smoothly as possible. Below is everything you need to know about our shipping times, costs, and policies.

📦 Shipping Times

🇺🇸 Domestic (U.S.) Shipping:

  • Estimated delivery time: 1 to 3 weeks

  • Orders are processed within 1–3 business days before shipping.

🌍 International Shipping:

  • Estimated delivery time: 1 to 5 weeks depending on your location

  • Processing times are the same: 1–3 business days before shipping.

Please note: Delivery times may vary slightly during high-demand seasons, holidays, or due to customs delays (for international orders).

🚚 Free Shipping

We’re happy to offer FREE standard shipping on all orders over $100 USD – no code needed!

For orders under $100, shipping costs will be calculated at checkout based on your location and order weight.

📫 Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.

❗ Additional Information

  • We are not responsible for delays caused by courier services or customs.

  • Please double-check your shipping information before placing an order to avoid issues.

  • For any shipping concerns or special requests, feel free to reach out to us at stavonnce@yahoo.com or call us at 840-336-4240.

Thank you for shopping with Our Family Store – we’re grateful to be a part of your family’s journey!